Terms and Conditions

THIS APP OPERATES BETWEEN 7AM AND 12NOON NIGERIAN TIME!

Please read our terms CAREFULLY. When in doubt, contact us before sending the airtime.

  • Only duly registered and approved users can use this portal.
  • The minimum airtime that can be converted is 1000 naira.
  • Avoid converting in bits. Due to traffic of users we do not have the luxury of coverting for one client multiple times within a day or within a short time. Consider other clients’ time when placing your order. Second or subsequent conversions or payments on same date/date attracts #100 mandatory charge. PLEASE ACCUMULATE AND CONVERT IN BULK. 
  • Note that XpinoPAY agents will only attend to registered, verified and approved clients.
  • Only use this service if you are a honest client.
  • Do not randomly send airtime to a number you were given earlier. Request for a fresh number through the normal procedure via the portal.

A SNAPSHOT OF ANY OF THE FOLLOWING IS MANDATORY FOR VERIFICATION:

1. NIN
2. driver’s license
3. International passport
4. Voter’s 🆔

  • WE DO NOT ACCEPT AIRTIME PINS & VTU. 
  • We do not accept airtime sent from VTU Apps or Bank Accounts.
  • We only accept airtime shared from sims.
  • WE WILL NOT PAY FOR VTU OR PINS.
  • ANY CLIENT WHO SENDS VTU AIRTIME TO US THROUGH BANK OR VTU APPS WILL BE  REPORTED TO ENFORCEMENT AGENTS FOR CLARIFICATION AND CLEARANCE BEFORE PAYMENT IS MADE. WE WILL NOT EFFECT PAYMENT UNTIL THE AUTHORITIES CLEAR THE AIRTIME. REMEMBER THAT PHONE NUMBERS ARE CONNECTED TO NIN, TRACING A FRAUDSTER IS NOW EASY.
  • PLEASE AVOID RUSHING WHEN USING OUR SERVICE. UNDERSTAND THAT WE CANNOT ATTEND TO ALL CLIENTS AT THE SAME TIME. ORDERS ARE PROCESSED BASED ON THE TIME IT GETS TO A CLIENT’S TURN. 
  • PATIENCE IS NEEDED.
  • It is imperative you request for specified number from our staff before sending the airtime.
  • You will be required to specify the number from which you are transferring the airtime. SCREENSHOTS ARE MANDATORY
  • Send us a chat at 08100087851 for assistance.
  • Prompt payment is guaranteed.
  • Use the calculators to confirm our conversion rates. 
  • Rates are based on market indices. We do not compel prospective clients to use our service. Only use this service if the rates suit you. 

TERMS OF WALLET FUNDING VIA AIRTIME TO CASH

Every first wallet funding of the day through airtime to cash process is free.

Subsequent processing and funding attracts #50 standard auto debit. Please avoid this by converting your airtime in bulk. Accumulate then convert at once rather converting in tiny bits.

  • Avoid engaging our WhatsApp department agents in long chats as this could delay other clients.
  • If you wish to speak or report an issue to a senior managment staff please call
    09062547121
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XPINOKINGS LIMITED (the power behind XpinoPAY) has the full right to change their tariff without prior broadcast. Any rate on the calculators when converting airtime to cash is valid and binding on all stakeholders unless our staff notifies you of off-peak period.

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